Refund & Return Policy

At Woof 'n' Puss Ltd, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may request a return or refund according to the policy below.

Returns
Customers may request a return within 30 days of receiving the item. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

Non-Returnable Items
Certain items may not be eligible for return, including products that are used, damaged by the customer, or not in their original condition.

Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund. If the return is approved, the refund will be processed to the original payment method within 5–10 business days.

Return Shipping
Customers may be responsible for return shipping costs unless the product arrived damaged or defective.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund if necessary.

How to Request a Return or Refund
To start a return or refund request, please contact our support team with your order number and details of the issue.

Contact Information

Business Name: Woof 'n' Puss Ltd
Website: http://woofnpuss.shop/
Email: Support@woofnpuss.shop
Phone: +44 (125)385-5553

Our support team will assist you as quickly as possible.

Thank you for shopping with Woof 'n' Puss Ltd.